I just went through process. I had to open the USB device and click/run “Autorun.exe” on the Magicjack to initiate the software download to the device. Then I was taken through the registration process. In order for the dial pad to display you must have the magicJack software installed on the computer. You can install the software by plugging the magicJack.
![Software Software](http://communicationalive.com/App_Themes/Main/img/all3big.jpg)
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